Wednesday, March 23, 2016
The Human Factor
The new CEO of my airline-employer personally contacted crewmembers laying over in Brussels today to check on their welfare and to lend moral support in these vexing times. By so doing, he distinguished himself in the eyes of those who matter most. His caring actions are aligned with his rhetoric.
Even now, at the twilight of my own career, what a comfort it is to know that the "human factor" is back in play.
The investments we make in each other are the ones that truly matter most.