Monday, March 30, 2015

My Responsibility

Many things are occurring in "our world" (aviation) to remind us where our own, personal responsibilities lie.
I am not responsible for an unstable pilot who ends scores of lives, along with his own, in an unprecedented event. I am not responsible for a rolling mechanical delay, inconveniencing customers and colleagues in many departments. I am not responsible for corporate decisions which result in changes that many find unsavory. I am not responsible for conflict arising from the diametric opposition of two workgroups tasked with the same job. I am not responsible for an inflight medical emergency which results in the loss of a life onboard anymore than one that results in the birth of a new life onboard. No. Though others, often many, will point an accusing finger in my direction, I am not responsible for circumstance.
My responsibility, my reputation, my ultimate credibility lie in my response to these circumstances. Over that, I have total control.
Now, breathe...

Monday, March 23, 2015

Selma Johnson, A Great American

Philip and I traveled to Los Angeles this past weekend to celebrate Joaquin's 24th birthday (March 15th).  We had a pretty loose agenda since we were travelling during spring break and flight availability is spotty, at best.  Essentially, we wanted to see where our lil Homey has been living, working and generally succeeding for the last 2 years.  Our friend Roger has been playing the role of "guardian angel" since Joaquin's big move.  We certainly planned to accept his generous invitation to join him at his home in the Hollywood Hills for cocktails and cake!

Returning to the land of "bumper-to-bumper traffic going pretty much anywhere in the middle of the day" was not high on my list of priorities, on its own.  But if anything could lure me back to the SoCal jungle, it was a celebratory visit with Joaquin.  Of course, Philip was onboard at, "Would you like to..."!  Our tentative plans included meeting at Roger's penthouse on saturday afternoon around 4pm.  We busied ourselves with a couple of fantastic estate sales (Hancock Park and Toluca Lake), some Hollywood sightseeing, and a drive out to Jerry's Famous Deli for lunch on our way to Topanga Canyon.  The weather was glorious and everyone's spirits were all-in for the occasion.  The three of us were genuinely enjoying each other's company.

Despite the brutal traffic, both freeway and surface-street, we made it back to Joaquin's home and our rental home in time to freshen up and change for cocktails and dinner.  Roger had just returned from Australia the previous morning and was leaving for Recurrent Training in Houston the next day.  After he spent his one day free at home preparing for our visit, the LAST thing we wanted to do was to arrive late.  At the appointed hour, we arrived at Roger's curb.

Our host prepared a lovely cocktail refreshment for us and a personalized red velvet birthday cake for Joaquin served as the centerpiece for our pre-dinner festivities.  Our moods were light.  We were all ready to set ourselves to the task at hand:  a celebration of our boy who had just turned 24 and who had proven to all that he was where he should be, set on his own path to a successful life.  In our conversation, I mentioned that I'd always wanted to meet two of the figures who play large roles in Roger's life at home:  Carol Goldman, the widow of Dr. Paul Goldman, both neighbors and close friends, and Selma Johnson, a former neighbor who Roger always mentioned in the most reverent tone.  In my imagination, these women already had form and purpose but I was anxious to put three dimensional faces with names and descriptions.

Before our early dinner (no reservations at Joaquin's chosen restaurant were available after 6pm), we knocked on the door of the adjacent penthouse and Carol Goldman answered.  She was as warm and welcoming as I could imagine, given Roger's frequent mention of she and her late husband.  We exchanged pleasantries.  I introduced Philip.  (She'd met Joaquin previously at Roger's Christmas party.) We were rushed to make our dinner obligation in Hollywood and didn't have or make the time for much more than introductions and "sorry to disturb you"s.  I had the sense that Carol puts on a brave face in view of her recent, profound loss.  At once sweet, and welcoming, there was a distinct sadness to her that was almost palpable.  Dr. Goldman, Roger's friend "Pablo", was a formidable force of humanity without doubt.  His loss was monumental to Roger.  To Carol, it must seem insurmountable.

After a lovely al fresco dinner under the setting California sun, our foursome returned to Roger's hillside home for dessert.  We attempted to "stroll off" some of the calories from dinner on the complex grounds beforehand, though.  As we returned to his home, Roger said, "oh, there's Selma", having spotted his friend through an open window.  He called from outside and, to my surprise, she answered, "Hello, Roger!"  Though I'd wanted to meet her for some time, I felt it was likely too late, at almost 9pm.  Roger insisted that we go to Selma's door.  She was there in an instant.  The door opened and revealed a youthful-looking nonagenarian, fresh in a floral silk dressing gown, smile beaming to greet her unannounced guests.  (NOTE:  I can assure you, dear reader, that were you to arrive unannounced at my door after 9pm, I would neither appear fresh nor smiling.)

Starting with an apology for the lack of notice and late hour, Roger introduced Philip and me.  Without hesitating, she said, "and this is Joaquin, the young man I met at your Christmas party."  I added my apology to Roger's and explained that I'd been anxious to meet someone who played such a large role in my friend's life.  To my surprise and chagrin, Roger invited us to tour Selma's home, with her kind permission of course.  In a word, it was lovely:  collected thoughtfully, assembled tastefully, furnished comfortably.  In particular, Selma's kitchen was state-of-the art chrome, limestone, tumbled marble and top-of-the-line Viking appliances.  Freshly cleaned cookware was randomly enough askew to imply that this kitchen was a tool for skilled hands.  It wasn't just a showpiece, though it was certainly that too.

We passed onto a narrow but long terrace where the verdant evidence of Selma's favorite passtime was truly impressive.  Selma likened gardening to caring for her family, a passion.  It was exquisite.  Roger took a few moments to arrange recently acquired patio furniture which had been pulled close under the custom awning to avoid damage from rain.  Rain...in Southern California!  

Selma's home was a direct reflection of what I knew of Selma.  But how little I really knew.

During our visit, I learned that Selma immigrated to Los Angeles from Houston, Texas in 1947.  She met her future husbandArthur, just before leaving Texas; he for the war, she to work in a factory supporting the war effort.  Roger had previously shared some of Selma's philosophy of family, particularly as it applied to people of color.  Did I fail to mention that Selma is a woman of color?  That's understandable as, until now, it was of absolutely no consequence.  But now is when Selma's story begins to intrigue me in earnest.

By doing the math, I inferred that Selma is a member of the Great Migration of African Americans which occurred in the first half of the 20th Century.  Seeking better lives than would ever be available to them in the Deep South, blacks left by the thousands. They left for the North, Midwest and West, areas traditionally immune to the inexorable, suffocating blanket of racism in the South. 

Her philosophy was to build and furnish a comfortable nest before adding to its occupants.  So, upon his return from service, she and her new husband set out to do just that.  Though Arthur's work was of a common, blue-collar nature relegated to those without advanced education, Selma completed study to become a teacher and went on to teach the deaf, learning and practicing American Sign Language.  They methodically, judiciously built their meager fortune to the point where they would be comfortable starting a family.  Then, they focused on the task of raising four children of their own, to educating them, to assuring that they had every opportunity to prosper and thrive.  They executed their plan flawlessly.  

Arthur died suddenly in 2003. Selma now lives alone in a manageably-sized condominium where she appears to be both comfortable and satisfied.

On the walk back to his home, a building or so away, Roger shared that his passion for property investment started with and is stoked by Selma.  It seems that, over the years, she and Arthur amassed a small fortune in Los Angeles-area real estate.  They, now Selma alone, own a home just steps from the beach in Venice;  a home which has long-since been paid off and from which she receives a healthy monthly rental.  Furthermore, when Selma moved into her current condominium home, she left the 4 bedroom home where she and Arthur raised their family...in HANCOCK PARK!  Hancock Park is a pre-eminent address in Los Angeles.  Conservative and understated, it is the location for beautiful mid-century and more recent "estate" homes which routinely sell in the "8 figures".  Selma still owns this home, as well, outright, and collects a VERY healthy monthly rental for it.  My youthful-looking, unassuming, charming, smiling new friend Selma is literally worth millions.

And though Selma suffers from the usual maladies of old-age, most recently a cricked neck from which she can find no relief, she left us at her door as she met us there, with a kind, welcoming, genuine smile.  Well past 9pm, we left her to her solitude...another quiet Saturday night of reflection, no doubt.  I wonder...

When Selma reflects, does she see a magnificent life, well-lived, as I do?  Does she feel satisfaction over her accomplishments, both alone and with her partner-in-life?  Does she see the shining example for achieving the "American Dream" that her life is?  Does she retrace her path and marvel and just how far she's come?  Or is she just tired and eager for another visit from friends, old and new?

I so enjoyed meeting the women who color my friend Roger's life away from work.  They were all he described and more.  But when Selma Johnson's door opened late Saturday evening, I felt something profound.  I knew immediately that I was in the presence of greatness.  Simple?  Yes.  Unassuming?  Of course.  But profound on an extraordinarily ordinary level.  Selma Johnson is a human being of true substance, an authentic American who achieved much under difficult circumstances.  I celebrate her, her example, her drive, her determination, her sweetness, her humility, her charm.

There was something transcendent about being in the presence of Selma Johnson.  It was as though I was being introduced to someone familiar, someone about whom a great book has been written.  It has!  Selma's life is a chapter right out of THE WARMTH OF OTHER SUNS by Isabel Wilkerson.

http://en.wikipedia.org/wiki/The_Warmth_of_Other_Suns

It was my honor to meet Selma Johnson, a great American.





Sunday, March 1, 2015

Cultural Touchstones

Our world is becoming more homogenized everyday.  The "universality" of an ever-shrinking planet is replacing the authenticity of language, accent, tradition, and uniqueness.  What was once known as "local color" is quickly disappearing.

The immediacy of and universality of communication and travel are accelerating the homogenization.  One can commit a thought to words and, at least in theory, instantaneously communicate with every other human on the planet.  Having so communicated, a follow-up visit to the recipients in any of the far-flung corners of the Earth would require only a few hours' journey.  Time, space and separation are losing their influence.  Is the result healthy?

Every year about this time, a local cultural phenomenon takes place which, in its infancy, was a landmark event:  The Houston Livestock Show and Rodeo.  The pioneers who tamed the vastness and diversity of this iconic state gathered to compete, to compare and to party together in an annual event steeped in the richness of a unique time and place.  An annual trail ride marked the opening of the event with participants on horseback and in horse-drawn covered wagons traveling hundreds of miles from all over Texas to converge in the city of Houston.  Such an iconic, uniquely Texan event needed an equally iconic home.  So the Astrodome, one of the marvels of the modern world, was soon pressed into service.  The Houston Livestock Show and Rodeo achieved national recognition and acclaim, recognizable on par with events such as The Calgary Stampede.  Even today, it is a huge event, drawing thousands to its multi-week, rodeo-themed pageantry and top-rung star-studded entertainment, contributing millions to the economy of the City of Houston.

Yet when I, as a dutiful transplant to the State of Texas, announce the Rodeo and invite friends and acquaintance in social media with a friendly "y'all come!", my invitation is met with derision and condescension.  "I would never consider attending an event which is a patent endorsement of cruelty to animals", "that has no place in a modern world", "it's so cheesy", etc.  On some level, I suppose I understand the protestations.  How could I not?  I'm as susceptible to the authenticity-eroding forces of the modern world as the next person.  But then I smell the woodshavings and sawdust, taste the barbecue, catch the telltale sounds of the old West (yes, ANIMAL sounds) and feel the excitement from the nosebleed section seats as my family and I prepare to see and hear "the real Vince Gill" take the stage and cast a spell that only the dulcet sweetness of his voice can cast on a crowd of thousands of eager fans and I'm hooked.

It was worth the traffic, parking, bus ride and crowds.  It was worth the cost which grows exponentially every year.  It was worth the derision of far-flung friends who've never experienced the blisters caused from new boots only to be worn once this year.  It was worth the feeling that somehow, by participating in something so cheesy, one has somehow slunk away from the homogenization that so dominates the zeitgeist, something so against the prevailing tides of the time.

Authenticity is worth it.  The Rodeo is a cultural touchstone, like a Turkish Bath, the Japanese Taiko, the Running of the Bulls in Pamplona, and so many local, much lesser known but no less significant culturalities, like a county fair.  We who experience these things only in virtuality have the mistaken impression that we have "experienced" them.

We haven't.  But our self-assurance that we have is eroding our appreciation for the real thing.

What a loss.

Follow the link for a quick look:  Trail Riders Arrive in Houston

Thursday, February 5, 2015

Only in America: The $5M Coin Toss

The following is excerpted from a Social Media page belonging to my former boss, Mr. Gordon Bethune.  I reprise it here with the kind permission of the author.



"So that day was the result of CO repurchasing the controlling Continental "A" shares (they had 10 to 1 voting rights) from Air Partners, later TPG, who had recently sold them to NWA. TPG had earlier threatened to sell them to Delta along with the whole company, but we out maneuvered that. After the sale to NWA , I demanded NWA sell the shares back to CO so as to be 100% independent. I got the majority of the Board of Directors to support me.


No deal.

We were being sued in Federal Court by the Justice Department to un wind the sale as anti competitive....of course, that's what we wanted so we demanded NWA have only a code share but no ownership of our shares. After a long day's haggle in a Georgetown, Washington DC apartment, we were down to just the total cost....they were locked at $435 million and we were not going to pay over about $430 million. We were due back in Federal Court in DTW that next day. At about 4 pm, I asked the NWA CEO to step outside with me...I said, let's flip a quarter for it. Although completely flabbergasted, he called heads...it was tails and we bought our independence for 430 million dollars.
Subsequent events, like 9/11 would have sunk our company had we been controlled by NWA. As independents, we were able to sell stock and raise debt as we were outperforming the market. NWA, UAL, DAL, American West and USAir all tanked....eventually so did AA. We didn't. Those days were way behind us.
Flying home that night from DCA I asked our then CFO, Larry Kellner, later a great CEO for CAL,how much could we give every CO employee of the newly won NWA money to celebrate our independence....he said $100.
What a fun day for us and a recognition of true independence for us all.
I loved being 100% independent and I loved sharing the $100 with everyone.....what a fun day...I didn't realize at the time how important the independence from a NWA would be in the financial markets after 9/11.


...I'll never forget flipping that quarter to give us a chance.,"


Thursday, January 29, 2015

Airline "Camelot"

In Memory of our Dear Friend, Pam Hart Cole
Requiem Sempiternam

If ever there were a family inextricably linked with Continental Airlines, it was the Hart family. 

Jess Hart was one of Continental's earliest pilots and a personal favorite of airline founder Robert F. Six. Jess was Pam's grandfather.

Jess's son, Pam's father, Bill, grew up in aviation and, predictably, followed in his dad's footsteps and flew as a pilot for Continental. It was there that he met a lovely young hostess, named LaRue Johnson, who is Pam's mom. LaRue is soon to celebrate a birthday at her home in Kansas. She's well into her 90s, I believe.

In a way, in many ways, the Hart family was our "Camelot".  They became part of the company lore.  They epitomized the sheer beauty and glamour of aviation in its heyday.

Pam Hart was born to be a Continental Hostess, Stewardess, Flight Attendant and, as the job evolved, she was each to the "Nth" degree! I say "was" because we lost our beautiful, funny, loving friend a few Februarys ago to cancer. Even today, it seems unbelievable. How could something like cancer happen to Pam?


Earlier today, in social media, I posted a thread containing the pictures of Brandie W. (wearing her original 1969 Continental winter uniform for her retirement trip), Carole H. and Pam. I did so from a memory. When Pam was convalescing at MD Anderson and it was becoming clearer just how hopeless her fight would be, Philip and I drove down to visit and bring flowers or cookies or something. When we knocked and opened the door to Pam's room, there she sat in bed, with her knees drawn up, smiling, laughing, "holding court" with a room full of friends. It might as well have been a debriefing on a layover. But it wasn't. Above all, Pam was the hostess and lady. She knew how to entertain and to enthrall her guests, regardless of circumstance.

Among the gathered friends in her hospital room that day were Brandie and Carole. They were with Pam at the beginning in 1969. They were with her all along her airline journey, they were with her that day in the hospital and, from what I'm told, they never left her side. Along with a more recent but no less loyal friend, Linda B. (retired F/A and Registered Nurse), they pulled in close around Pam to protect, care for and love her any way they could, right until the very end. It was awe-inspiring and heart-breaking at the same time.


It strikes me as highly ironic that at about the same time that the last vestige of our Camelot ceased to be, so did our beloved Continental.  Life imitates Art imitates life.



"Don't let it be forgot that once there was a spot
For one brief shining moment that was known

As Camelot"



Brandie W and Carole H flank Inflight Base Director Diane C who holds the obituary announcement of our friend, Pam on Brandie and Carole's Retirement Day (what very likely would have been Pam's Retirement Day, too).  Brandie is wearing her original 1960s era Continental Airlines winter uniform, the same uniform Pam is wearing in the photo below.

I'd say that 1969 was a very good year for Flight Attendants!


In this photo, Pam wears the "SST" wings.  Continental Airlines was the launch customer for the Boeing SST which was conceived to compete with BAC's Concorde.  The program was subsequently cancelled.




Monday, January 26, 2015

Your number is your number is your number!

"Your number is your number is your number."  How many times have I heard a very senior, now retired, F/A icon and friend say those words?  Our "number" is a critical factor in our Flight Attendant career. 

When "the numbers" were first announced for the Flight Attendant "Early Out" it was surreal!  An unprecedented movement was about to occur at a critical juncture in our airline's history. We would all be affected.  But I don't think we counted on just how affected we would be. 

Wave 1, wave 2...more numbers were announced. The first photos, posts, tributes, and good-byes began to appear.  Suddenly, the numbers had faces, names, personal connections that rendered this movement so profound, both to those going and to those staying.  Why?

Because it's not just numbers that we're talking about. We're talking about our friends. And we love them. And we grieve over the knowledge that we will never share the jumpseat with them again. 

Oh, what a great ride we had, you and I!  We're better for having come this far together. Now, you move on and I "move up".  But I'll never forget you. 

You aren't just a number. You are my dear, dear friend.

Sunday, January 25, 2015

A Legacy of Humor

It's 0200 in NRT.  Time for the gym!  But before I go...

A certain 48-year F/A who is soon to be retired was reminiscing in the galley yesterday.  She was working A-zone aisle on a 13+ hour IAH/NRT flight where a very driven businessman was having cappuccino after cappuccino.  Preparing cappuccinos requires a trip to the B-zone galley (which is never conveniently vacant) and a time-consuming, labor-intensive process.  So, she made them all doubles.  The more she made, the more he wanted!

At about the 12-hour mark, it was time to offer the pre-arrival meal service.  Our senior friend was offering coffee and tea from the 1st cart and fully expected to make yet another pilgrimage to B-zone to prepare at least one more cappuccino.  When she arrived at the seat in question and asked, "Would you like coffee or tea?", she got a surprise:

"I'll have a decaf."

Before she could stop or filter herself, her jetlagged brain compelled her to reply with the most natural response imaginable...

"Are you shittin' me?"

At such a moment, there's no greater gift than a customer with a sense of humor.  Fortunately, he had one.

We stand on the shoulders, and great stories, of those who came before us!